Poor customer service. Shoes marked at wrong price and nobody, including management takes responsibility.
Terrible customer service! Basically the sales associate called me a liar. We purchased 2 pairs of shoes for my daughter's prom. I was returning the pair she didn't wear. Sales Associate told me she knows the shoes were worn but she'd give me a refund anyway. Very rude, very unprofessional. She kept calling me "baby", like that was supposed to make everything all right. I didn't catch her name but she wrote her initials on the refund receipt. "LH" I've been in Retail my whole career,,,,,this is NOT how you treat customers.
Shoe Dept Encore is a US Shoe Store based in Albany, Georgia. Shoe Dept Encore is located at Albany Mall, 2601 Dawson Rd Ste D13, Albany, GA 31707, USA.
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