Is good for the kids
I usually avoid going to this shop due to its reviews online. This is very near to my house but I usually go to one in Latham, NY even though its far away.
I called for the store manager after some time but they told me there is no manager and won’t be any till next 2/3 weeks.
When I went for billing, it was around $45. After the bill, I released there is an offer of free gift for purchase over $50 so I asked the lady behind the counter. She said we will have to return everything(with an attitude) and rebuy it so I added one more item worth of $8 to bring the total above $50.
Not bad inside, but smaller than usual. It could really use some love on the outside. We thought it was closed down when we pulled up. If they don't put some money back into the building I don't think they'll last much longer. Staff was friendly, got a good deal on a Pack n Play.
Hard to find anyone to help you and returns are almost impossible
It was a really bad treatment for a customer who has a registry there and who spent more than $1000 over last 2 months. I feel like going back and throw everything I got from there on their face.
Toys"R"Us has everything you need. The have Babies"R"Us too.
She returned everything and rebilled it but it took more than 20 min. I was really frustrated to wait for that long just to get that free gift and offered to just leave the gift alone and make it fast.
This is exactly the same email I sent to their cust care and the store manager called me after that but didn't help much. I thought of sharing this with fellow shoppers-
No wonder people in Albany prefer ‘Buy Buy baby’ more than your shop.
I went for a purchase for our newborn baby there last Sat. I spent almost 1 hr looking for the stuff which had many fresh stock items and few clearance items.
After struggling for 15 more min, she called her senior who came to help her figure out how to rebill and give the free gift. She told me that its not eligible for the gift because it had clearance items. I showed her the offer and argued that it doesn’t say that anywhere. The way she talked to me was really insulting and totally unaccepted after spending so much time in line. She kept talking to herself (basically cursing me) so I was finally done with the insult and left without taking my items.
If I don’t get an apology for the behavior, I might go back and return everything I got from Toys R us and Babies R us and write a blog to tell all my friends and fellow shoppers not to go to this store.
Toys R Us is a US Store based in Albany, Georgia. Toys R Us is located at 2601 H-1 Dawson Rd., Albany, GA 31707, USA.
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