Wonderful beds, very comfortable. No water or chef on 1st day so no breakfast (they said couldn't wash dishes so couldn't cook anything). Bathtub drain was broken...literally like in pieces. Inadvertently got locked out on patio on the next day (when they had a chef and water)when eating breakfast. The door locks automatically and you need your key to get back in...when it works. Called the front desk asking for help...they said they would come, didn't. Had to climb over the wall, walk to main entrance to get back in. Asked them @ front desk about leaving us stranded on patio, informed they went to the pool area, didn't see anyone and figured all was well. I guess I forgive them. Just be careful of using that patio sitting area by dinning room...enter at your own risk.
The hotel was very easy to find. The staff was very friendly and helpful. Very nice, clean and beautiful hotel.
The room was a nice size, but it was more of a cold atmosphere. The alarm clock was glued to the desk, and the beds were lumpy. The televisions' re mote control was malfunctioning. One person (Patel) at the front desk seem to work from a script; unimpressed. From the beginning to the end it was not an great experience.
Nice staff, clean hotel and room. I had a great stay. Highly recommend
The hotel is beautiful. The rooms are clean and trendy. The beds are comfortable. Here is the reason for 3 stars: check in was quick but the guest agent was not welcoming at all. I told her I checked in on the app and she asked for my ID. Then she handed me the keys and sent me on my way. She didn't offer any directions to the room or elevators. She didn't offer breakfast times or any additional info on the hotel. This was my very first time staying at this hotel so I knew nothing about it. Secondly , the morning of checkout we started getting knocks at the door at 930am for "room checks". The second and third knocks were 10am and then a little before 11. I find that to be very annoying and disruptive. With technology today there is definitely a more accommodating way of checking to see if guests are still checked in or at least wait until closer to check out times.
Hampton Inn Suites Albany At Albany Mall is a US Lodging based in Albany, Georgia. Hampton Inn Suites Albany At Albany Mall is located at 2628 Dawson Rd, Albany, GA 31707, USA.
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