A decent hotel. There are some obvious signs of age. My remote didn't have a back over the battery but a piece of tape. Lol It's pretty clean. Staff is processional, but I wouldn't call them overtly friendly. If you're looking for luxury , this isn't the place, but a clean place to stay for work, it'll do.
I call, speak to the girl at the front desk, she puts me on hold for 7 minutes, only to come back and tell me that it was a smoking charge. Well, we don't smoke so that's not quite possible, is it? She says they have proof and I ask to speak to the GM (Mrs. Wright) who is apparently in a meeting.
Rooms were decent. They do need to update some things. Like their furniture in the bedroom. You can tell that they've been there for while. The should also get better tv provider. Everytime you flip to a channel it tells you that you don't have it. Customer service was good.
Beds are comfortable A+ I can give them that. Here is the NEGATIVE - There were gritty sandy pieces on tub as you step in . Maybe trying to remove slip adhesive it made it gritty and dirty .....Ring in toilet maybe NO cleaning. makes you wonder if sanitized for next guest..... ...I worked for Hilton (Charleston S C) IN PAST .....Desk clerks should always smile be friendly and helpful we got looks of the opposite they did not want to be there .. ....Maybe we were a burden to them. NOT my chose of Hotel .. I'll give a 1 star for this stay.....
NEVER IN MY LIFE have I been so offended and so deeply disrespected by an establishment. DO NOT stay at this hotel! It is absolute garbage! Go to the Hampton Inn up the road. That's where we'll be staying from now on.
If I could give negative stars I absolutely would! My fiance and I were in town for a hunting trip and have stayed at this hotel before. It's close to where we were hunting so despite the negative reviews, lack of cleanliness and complete lack of updating, we gave it a shot. We got in pretty late, got a late checkout and packed our bags. Now, a week later, I notice that they've added a $200 charge to my card which was quite obviously a mistake considering they'd already charged me for the room.
Shower curtain was broken. Bed comfy. Hottub awesome.
After 45 minutes, we speak to Mrs. Wright who proceeds to tell us that the charge was for drug paraphernalia!!! Unbelievable!!! She then informed us that she found a white powdery substance on the vanity (WHERE I DID MY MAKEUP) and that we should be glad that she didn't call the cops and only charged us the smoking fee instead. At our outrage, she says that we can refute the charges and let our banks deal with it.
Wingate By Wyndham Albany is a US Lodging based in Albany, Georgia. Wingate By Wyndham Albany is located at 2735 Dawson Rd, Albany, GA 31707, USA.
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