I would give 5 stars but this store needs more inventory. And a better selection of product. But with that said.............
Shopping now days can sometimes be very daunting. One has to asked "What happened to customer service"? Shawn C. and Shanice J. are great two examples of how great customer service used to be.
I have been a long time customer of the Reeds Jewelers family. I have shopped at several different stores in different states. There has been pros and cons to all of them. But the one thing that stands out the most and keeps me coming back is the is great customer service .The service that I receive at the REEDS STORE IN ALBANY GA has always been constantly professional and pleasant. When I go to Reeds, whether I'm just looking around, buying a new item, or just wanting to have my jewelry cleaned I have always been greeted in a timely manor and given professional and great customer service.
Richard always takes care of us and makes repairs easy as pie!
I would like to say thank you for always providing great service.
After picking out my ring and saving up for it, my fiance and i purchased it along with the lifetime warranty. We were SUPER excited when we were told that it would be ready in 4 business days. On the 4th day we were then told that is was actually supposed to be the next friday. Disappointed... we went home. Friday arrived, and i was absolutely elated. We called that morning around 11... (as we were promised the shipments were ALWAYS there by 1pm)... just to be told it was not yet there, which was kind of expected. My fiance called for the second time around 5... He was answered with attitude and hostility as the saleswoman told him it was not there. EIGHT O'CLOCK rolls around, and we go inside to speak to the manager, whom was not there. Not only were our questions not answered as to why is wasnt in... but the BLANK disregard for me being SO disappointed was unbearable. She refused to give us a tracking number to find out where it was ONLY told us that it would be the FOLLOWING FRIDAY before it came in. Reeds will never get another penny from us. Not to mention the fact that my family has been dealing with reeds since my PARENTS got married... NEVER AGAIN.
I am not happy with Reeds! My husband bought me a ring in Aug 2009. I've had to send it in for repair 3 times, yes 3, and this time they're saying they can't repair it. They did a "buyout" so I can get something else but (1) they no longer have the same ring and (2) the warranty that was supposed to be for 3 years didn't transfer. What a ripoff!
Reeds Jewelers is a US Jewelry Store based in Albany, Georgia. Reeds Jewelers is located at 2601 Dawson Rd #B-8, Albany, GA 31707, USA.
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